Beauty products store
Ecommerce · Pakistan
320 complaints a month, and 9 in 10 closed the same day.
A skincare and cosmetics brand selling on WhatsApp and Instagram, with hundreds of complaints a month about damaged, late or wrong items. Every complaint is now captured, categorised and assigned by itself, so the team works from a ticket instead of scrolling chat.
320
complaints logged a month
9 in 10
resolved the same day
3.1 hrs
median time to close
27%
fewer refunds issued
Last 30 days, 15 Sep – 15 Oct 2026, from the live workspace.
Channels
WhatsApp (Business API and QR), Instagram
Connected to
Complaint desk
On WiseChatt since
June 2026
What the agent does
- Spots a complaint the moment it arrives and opens a numbered ticket, pasted into the customer's reply
- Tags each one by category (product quality, delivery, billing) and assigns it to the right person
- Keeps the order and the whole conversation on the ticket, so nobody scrolls back to find it
- Measures time to close and where complaints come from, by category and channel
When it hands off
A complaint always goes to a person. The agent apologises, logs it and hands the chat over, then notifies the customer once the team closes the ticket.
Want an agent like this one?
Connect WhatsApp, teach it your business, and it starts answering today.
Get your AI agent