Turn WhatsApp chats into real orders, automatically
WiseChatt's AI takes the whole order inside the conversation (product, quantity, size, name, address, payment preference), then places it in your Shopify store, your POS or your own back-office system without anyone retyping a thing. Works the same on WhatsApp, Instagram, Messenger and your website chat.
- Live product, price & stock lookup in chat
- Real orders created in Shopify
- POS & custom systems via API and webhooks
- Automatic WhatsApp order confirmation
How it works
From first message to done, automatically
Customer messages you
They ask for a product on WhatsApp, Instagram, Messenger or your website widget. The AI answers instantly, in their own language, 24/7.
AI quotes what's really in stock
It searches your live catalogue every turn: current price, availability, product link and image, so it never quotes a price you changed last week.
The order is confirmed in chat
The assistant collects items, quantities, delivery address and contact details one friendly question at a time, then reads the order back for confirmation.
The order lands in your system
WiseChatt creates the order in Shopify (or posts it to your POS/ERP endpoint) and sends the customer a WhatsApp confirmation with the order number.
Everything the order flow handles for you
Live catalogue in the conversation
Product name, price, stock, image and link are pulled from your store the moment a customer asks, never from a stale copy. Ask it to 'show your products' and it shares your featured collection.
Automatic order creation
A confirmed chat order becomes a real order in Shopify with structured line items and a split shipping address. Duplicate protection means one chat can never create two orders.
Safe rollout: simulate before live
Run in simulate mode first. WiseChatt builds the exact order payload from real chats and records it without writing to your storefront. Flip to live when you're happy.
WhatsApp order confirmations
Orders placed on your storefront trigger an approved WhatsApp template with the order number, items, total and order-status link, so customers get confirmation where they actually read it.
POS, ERP & custom integrations
Not on Shopify? Our developer API and signed webhooks push every captured order into your POS, ERP or in-house system, so the same chat-to-order flow works with whatever you already run.
Order desk in your dashboard
Every captured order appears in the Orders screen with the full conversation behind it, status tracking and CSV export for your fulfilment team.
Why WhatsApp order automation beats a manual order desk
Most businesses already sell on WhatsApp. The problem is what happens after the customer says yes. Someone reads the chat, opens the admin panel, retypes the items, guesses the address formatting, and hopes nothing was missed. That manual hop is where orders get lost, addresses get mangled, and customers wait hours for a confirmation that should have taken seconds.
WiseChatt removes the hop entirely. The AI assistant that answers your WhatsApp, Instagram, Messenger and website chats is the same one that captures the order, and a separate verification pass turns the free-flowing conversation into structured line items and a properly split delivery address before anything is written. Your team sees a finished order, not a transcript to decode.
Because the catalogue is read live, prices and stock in chat always match your storefront, so no more selling something you ran out of yesterday. And because everything runs on the official WhatsApp Business API, your number stays compliant while you scale from ten orders a day to a thousand.
If you run a POS, an ERP or a custom-built back office instead of Shopify, the same flow applies: WiseChatt captures and structures the order, then delivers it to your endpoint through the developer API and signed webhooks on the Custom plan.
Built for
FAQ
Questions, answered
Can WhatsApp orders be placed in Shopify automatically?+
Yes. When the AI confirms an order in chat, WiseChatt creates it in your Shopify store as a real order with line items and a shipping address. You can start in simulate mode to review exactly what would be created before switching the push to live.
Does the AI know my real prices and stock?+
Yes. Product lookup queries your store's live catalogue on each message, so the assistant quotes the current price, availability, product link and image rather than a cached copy.
I don't use Shopify. Can it push orders to my POS or custom system?+
Yes. The order is captured and structured the same way regardless of your stack, and the Custom plan delivers it to your POS, ERP or in-house system through our developer API and signed webhooks.
Will customers get an order confirmation on WhatsApp?+
Yes. Orders confirmed in chat are acknowledged in the conversation, and orders placed on your storefront trigger an approved WhatsApp template containing the order number, items, total and order-status link.
What stops one conversation creating duplicate orders?+
Every captured order records the id of the order it created. That id is a hard duplicate guard: a chat that already produced an order can never produce a second one, even if the customer confirms again.
Does order automation work on Instagram and Messenger too?+
Yes. Order capture runs on the shared AI pipeline, so it behaves identically on WhatsApp, Instagram DMs, Facebook Messenger, TikTok and your website chat widget.
Stop retyping orders from chat
Let the AI take the order and put it straight into your store. Start free, no credit card required.